Frequently Asked Questions

General Information

Q. How does this program work?

A. Our process is simple and easy:

  • 1. Request a Quote Contact your Technology Partner and ask for the Tech Trade Up Program or go online to and register your organization.
  • 2. Receive a Trade-In Quote PlanITROI issues a quote directly to your organization and Technology Partner after all PlanITROI necessary information is provided by the organization for a detailed quote.
  • 3. Logistics Packaging Shipping PlanITROI can provide clients with premium packaging for ease of Pick, Pack & Ship. PlanITROI will coordinate with the client regarding the retrieval of all devices and pre-arranged recycling.
  • 4. Data Erasure Report 100% Guaranteed Data Erasure NIST 800-88, NAID AAA, ISO 27001 and DoD certified. PlanITROI will provide an electronic Certificate of Data Erasure.
  • 5. Validation Report Once device(s) are received and validated PlanITROI issues a receiving and discrepancy report to validate each device(s) trade in value by receipt grade with all serialized information.
  • 6. Settlement Payment PlanITROI reviews the settlement report with the client, detailing all receipt grades by device. PlanITROI pays client directly or a credit to their preferred Technology Partner.

Q. What is the Tech Trade Up Guarantee?

A. Guaranteed Highest Recovery: Through the Tech Trade Up process, devices are graded, data wiped, repaired if necessary, then refurbished and recertified for resale through the largest Retailers and VAR’s sold in the USA.

Q. What products are accepted?

A. Laptops, desktops, smartphones, tablets, Chromebooks, iPhones, iPads, and more are accepted for trade in. We cannot guarantee that all models will yield value based on age and condition.

Q. Can I trade in my units that do not work?

A. We will accept non-functioning units for recycling at a fixed rate. Assets deemed recycle-only are subject to a $0.30 per pound plus shipping fee that will be reduced from payment or billed directly for any balance due.

Q. Can I trade in units if they have scratches and dents?

A. Yes. We accept scratched and dented units, though their condition will affect the value of the trade-in.

Q. Do I need to include chargers with my assets?

A. No, chargers are not required, but including a charger will increase the value of the trade-in. If devices are received without necessary components such as, but not limited to, AC adaptors and/or Batteries, PlanITROI will have the right to deduct the cost of that component from the price at market value. PlanITROI will not consider later shipments for fulfillment of required components and reserves the right to adjust pricing without consideration of future receipts.

Q. What if I do not know what assets I have?

A. We will produce an estimated quote based on the best idea of what you want to trade in. We can also produce a modified buyout price after an audit or onsite assessment and evaluation of your inventory. Final prices are based on PlanITROI’s receipt date and final audit grade. If the devices received are different than the stated devices in the quote PlanITROI reserves the right to adjust pricing in accordance with market values.

Q. Is there a minimum quantity of devices required?

A. PlanITROI accommodates both small and large quantities of devices. There’s no strict minimum, making it a flexible program for organizations.

Q. Do I need proof of purchase before sending in my technology?

A. No, proof of purchase is not required when participating in this trade-in program. Your organization represents that all devices transferred to PlanITROI, or its subcontractors, shall be free and clear of all liens, claims, options, charges, restrictions, or encumbrances whatsoever, and that transfers good and marketable title to all transferred devices to PlanITROI at time of pickup or delivery.

Q. Who is the program administrator?

A. PlanITROI is the official administrator of the Trade-Up Program. We have over 20 years of proven business results that demonstrate our expertise and approach to operational excellence. PlanITROI’s facilities are ISO 27001, ISO 9001, ISO 14001, ISO 45001, and R2v3 certified. PlanITROI maintains a zero landfill, zero e-waste export policy and all data is sanitized using NAID/NIST/DOD standards. All assets are tracked by serialized chain-of-custody reporting.


Q. What happens to my device once I send it in?

A. Once devices are received, PlanITROI will perform a certified data erasure, OEM diagnostic test and provide a grade based on functionality, completeness, and cosmetics.

Q. How are my devices graded?

A. Devices are assigned a grade based on their condition upon receipt. Our grading definitions can be found here.

Q. What is a “locked” device and what does that mean for my trade-in?

A. A locked device typically refers to one that has security features, such as passwords or PINs, preventing unauthorized access. It’s crucial to unlock or provide the necessary credentials for a thorough evaluation.

Q. What if my device is locked, and I don’t have the password or PIN?

A. It’s essential to unlock your device or provide the necessary credentials before submitting it to PlanITROI. Failure to do so may affect the valuation process. If the device cannot be unlocked, it may be recycled.

Q. How do I know the data is safe?

A. All assets are subject to data wiping up to Department of Defense standard 5220.22-M. PlanITROI is NAID AAA Certified, and all assets are subject to data wiping to NIST 800-88 Standards and Department of Defense standards. We provide Certificates of Data Destruction for all data-wiped devices.

Q. I have submitted a list of units to be traded in. How long will it take to receive a quote?

A. A quote will be provided within two business days of receiving all the required information.

Q. How will I receive information about my devices?

A. PlanITROI will provide a serialized report detailing each device including Manufacturer Name, Model Number, Configuration, and Grade, as well as a Data Destruction certification. All reporting will be both via the online portal and emailed to contacts as requested.

Q. Can I request that my devices be returned to me if I change my mind?

A. No devices will be eligible for return once received by PlanITROI or its subcontractors.


Q. Where do I send my devices?

A. Once a quote has been approved, PlanITROI will coordinate logistical options with the organization for pick up or shipment to our facilities.

Q. How do I ensure devices are not damaged in transit?

A. PlanITROI can help keep your devices organized, safe and ready for transport with our custom packaging solutions. Our packaging is designed with your devices in mind. Whether you are returning a single device or an entire enterprise worth of assets, we have a solution that will ensure the safe return of the devices. Secure, lockable media bins can be provided for collection. PlanITROI offers three levels of pick, pack and ship that will be tailored to your needs.

Q. Who pays for the shipping?

A. To be eligible for no-cost Pick, Pack, and Ship, the organization must have a final total Trade-In Value of greater than or equal to $25,000. If the $25,000 threshold is not met, then PlanITROI reserves the right to hold or withhold trade-in funds or bill directly for any balance due for all Pick, Pack and Ship costs to the organization.


Q. How long is the quote valid?

A. The quote provided by PlanITROI is valid for 30 days. The pricing is subject to change every 30 days.

Q. What if my device is sent after the quote has expired?

A. If any devices are received or picked up outside of valid quote dates, then PlanITROI reserves the right to adjust pricing based on current market values.

Q. Can I negotiate the valuation of my old devices?

A. PlanITROI is open to discussions, and you can communicate any concerns or considerations regarding the valuation. The final decision rests on a fair evaluation of the device’s condition and market value. Market value is subject to change at any time.


Q. How and when will the payment be distributed?

A. PlanITROI shall reconcile payments with the organization unless the organization directs reconciliation to a technology partner after the organization reviews and accepts all final reporting.

Q. Am I eligible for no-cost Pick, Pack and Ship?

A. To be eligible for no-cost Pick, Pack, and Ship, the organization must have a final total Trade-In Value of greater than or equal to $25,000. If the $25,000 threshold is not met, then PlanITROI reserves the right to hold or withhold trade-in funds or bill directly for any balance due for all Pick, Pack and Ship costs to the organization.

Contact Us

Q. Who do I contact regarding questions?

For any inquiries, assistance, or feedback, please reach out to our dedicated Client Services and Success Team at

Our team is committed to providing prompt and helpful support to ensure your experience with Tech Trade Up is seamless. Whether you have questions about our services, need assistance with your trade-in, or want to share your thoughts, we're here for you.

Thank you for choosing Tech Trade Up and PlanITROI. We look forward to hearing from you!